Refund policy

Returns

You have 14 days from the day you receive your order to tell us you want to return it, without giving a reason. To start a return, email us at delilahshp@gmail.com with your order number. We will reply with return instructions. Please do not send anything back before contacting us.

Once you have told us, please send the item back within 14 days. Items should be unused, in their original packaging and with all accessories.

Return shipping costs

If you return an item because you changed your mind, you pay the cost of sending it back.

If your item arrived damaged, faulty or is not what you ordered, we cover the return cost or arrange a replacement or refund without a return where appropriate.

Refunds

We refund the price of the item and the standard delivery cost you paid, using your original payment method, within 14 days of you telling us about the return. We may wait until we have received the item back or you have sent us proof that you posted it.

Damaged, faulty or wrong items

Please check your order when it arrives. If something is damaged, faulty or wrong, email us at delilahshp@gmail.com with your order number and a photo so we can put it right. This does not affect your legal guarantee rights.

Questions

Contact us any time at delilahshp@gmail.com.